Refund Policy

1. General Policy

Thank you for choosing Finxora. We strive to provide excellent service and a valuable product. Our refund policy is designed to be fair to both our customers and our business.

Due to the nature of digital services and the immediate access to features upon subscription, we generally do not offer refunds once a subscription period has begun or a service has been utilized. However, we understand that exceptional circumstances can occur.

2. Subscription Services

For our subscription-based services, payments are typically billed in advance on a monthly or annual basis.

• Cancellations: You can cancel your subscription at any time. Your cancellation will take effect at the end of your current billing cycle, and you will not be charged for subsequent periods. You will continue to have access to the service until the end of your current paid period.
• No Refunds for Partial Periods: We do not provide refunds or credits for any partial subscription periods or unused services.

3. Exceptional Circumstances

We may consider refunds on a case-by-case basis under exceptional circumstances, such as:

• Billing errors where you were charged incorrectly.
• Proven inability to access or use the service due to technical issues on our end that we are unable to resolve within a reasonable timeframe.

To request a refund under exceptional circumstances, please contact our support team at support@finxora.com with a detailed explanation of your situation and any relevant documentation (e.g., screenshots, transaction details).

4. Non-Refundable Items

Certain services or products may be explicitly marked as non-refundable at the time of purchase. This includes, but is not limited to, one-time service fees or special promotional offers.

5. Processing Refunds

If a refund is approved, it will typically be Credited within 7-10 business days and credited back to the original method of payment. The exact time frame may vary depending on your bank or payment processor.

6. Changes to Refund Policy

Finxora reserves the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting of the revised policy on our website. We encourage you to periodically review this page for the latest information on our refund practices.